Attendee Journey Highs And Lows At MWC19 Barcelona | Forrester

I just returned from MWC19 Barcelona, for which I was a judge of the GLOMO Awards. As a Forrester analyst whose research includes service design, I paid extra attention to the attendee journey. I’d like to share the top stand-out elements in its design, which did a nice job of considering the three phases — […] [from https://ift.tt/2leQDNn]