Gen Z: Our Window Into The Future Of Feedback | Forrester

This is part 3 of my blog series on the future of CX measurement (part 1, part 2, and part 4). I recently shared my research on the future of CX measurement in Prof. Kay Lemon’s Applied Marketing Management class at the Carroll School of Management (Thank you for the invite!). The students were wonderful […] [from http://bit.ly/2leQDNn]