Forrester’s Latest Infographic: Consumers Don’t Believe the Chatbot Hype | Forrester

Consumers really don’t like your chatbot. It’s not exactly a relationship built to last – a few clicks here, a few sentences there – but Forrester Analytics shows us very clearly that, to consumers, your chatbot isn’t exactly “swipe right” material. That’s unfortunate, because using a chatbot for customer service can be incredibly effective when […] [from http://bit.ly/2leQDNn]