Be Better Than Best-Guess Development | Forrester

Developers sometimes feel as though they work in the dark; writing code, pushing updates and delivering features but remaining detached from the customers they serve. Often relying on feedback from internal experts and best guesses, dev teams rarely have an unobstructed view into how customers truly use their features and feel about their products. Fostering […] [from http://bit.ly/2leQDNn]